Terms of Service

Version 1.0, effective 8 September 2026.

These terms govern the use of the Agentique platform (https://agentique.eu), provided by ITAILORS - SOFT S.R.L.. By creating an account or using the platform, the customer accepts these terms.

1. Definitions

• "iTailors", "we" or "us": ITAILORS - SOFT S.R.L., a Romanian limited liability company, tax ID (CUI) 48450662, registered office at Calea Aurel Vlaicu, Arad, Arad County, Romania, Trade Register no. J2/1018/2023, website https://itailors.eu.
• "Platform" or "Service": Agentique, the application available at https://agentique.eu, together with its modules, programming interfaces and documentation.
• "Customer": the company or entity on whose behalf a workspace has been created.
• "Workspace": a customer's isolated environment within the platform, with its own search index, its own storage prefix and its own data.
• "User": an individual who accesses the customer's workspace through an account, with one of the roles owner, admin, member or viewer.
• "Customer Content": the documents, data, questions, memories, entities, recorded decisions and any other material uploaded to or generated in the workspace at the customer's request.
• "AI Output": the answers, extractions, summaries, verdicts and documents produced by artificial intelligence models from Customer Content.
• "Privacy Policy" and "DPA": the document describing how personal data is processed and, respectively, the data processing agreement under which we process data on the customer's behalf. Both form part of the contract.

2. Accounts and invitation codes

2.1. Access to the platform requires an account. Creating a customer's first account requires an invitation code issued by iTailors. The code may not be passed on to other companies.

2.2. The person who creates the workspace becomes its owner. Owners and admins can invite other users by email and assign them the admin, member or viewer role. The customer is responsible for everything done through its users' accounts.

2.3. Account details must be accurate and kept up to date. Passwords are personal. Users keep them confidential and tell us at once if they suspect unauthorised access.

2.4. The Service is intended for companies and professionals only. It is not aimed at anyone under 18 and may not be used in a consumer capacity.

3. Trial period and subscription

3.1. Every new workspace comes with a free 30-day trial. During the trial the Service is provided "as is", with no availability guarantees.

3.2. When the trial ends, access continues only under a subscription. If no subscription is activated, access to the workspace is blocked; the data is retained and then deleted as described in section 11.

3.3. The subscription price is the one communicated to the customer at the time of contracting. Payment is made against an invoice issued by iTailors, by bank transfer, within 15 days of the invoice date. The platform has no built-in payment processor and does not collect card details.

3.4. Prices exclude VAT. Late payment entitles iTailors to suspend access after notice, as described in section 11.

3.5. The subscription renews for successive periods equal to the initial one unless either party terminates it before the end of the current period.

4. What the Service does and the limits of AI

4.1. Agentique lets the customer upload documents (PDF, DOCX, XLSX, XML, TXT, images) and provides an AI assistant that reads them, answers questions citing the source document and page, extracts data into user-defined tables, runs scheduled workflows, remembers facts across conversations and manages entities (custom data tables). Scanned documents are read through optical character recognition performed by the same AI model.

4.2. AI Output can be wrong or incomplete. The platform shows the source and page precisely so that a person can check. The customer alone is responsible for decisions taken on the basis of AI Output and for verifying it before relying on it towards third parties or authorities, or in documents with legal effect.

4.3. AI Output is not legal, tax, accounting or other professional advice.

4.4. The Tender Radar module reads public notices from e-licitatie.ro (SEAP/SICAP) and, based on the tender documentation, proposes a GO, MAYBE or NO GO verdict. Verdicts are recommendations, not decisions. The decision to take part and the submission of a bid always remain with a human. The platform does not submit bids in SEAP and does not act on the customer's behalf towards contracting authorities. Any document the platform generates (answers, clarifications, forms, declarations) must be reviewed and signed by an authorised person at the customer before it is used.

4.5. Automated actions (scheduled workflows, automatic emails or notifications) are switched on only by the customer, explicitly, and can be stopped at any time from the application. The customer is responsible for the configuration and the effects of the automated actions it enables.

4.6. We do not train AI models on Customer Content. We do not sell Customer Content and do not use it for anything other than providing the Service. The AI models (Anthropic Claude and Amazon Titan) are delivered through Amazon Bedrock in AWS regions within the European Union. Amazon Bedrock does not store prompts and responses and does not use them for training, and the data does not reach Anthropic.

5. Customer obligations

5.1. Lawful content. The customer uploads only content it is entitled to use and process in this way. The customer warrants that it holds the necessary rights to its documents and that uploading them to the platform does not infringe intellectual property rights, confidentiality obligations or data protection law.

5.2. Prohibited uses. The platform may not be used for: unlawful content or content that infringes third-party rights; malicious software; attempts to access other customers' data or iTailors' infrastructure; security testing without our written consent; systematic extraction of the Service to build a competing product; deliberately overloading the system.

5.3. Authorised users. The customer ensures that only authorised people have access to the workspace, assigns appropriate roles and removes access for people who leave the company. The customer is responsible for its users' compliance with these terms.

5.4. Personal data in documents. Where documents contain personal data (for example employee CVs, customer or supplier details), the customer is the controller of that data and ensures it has a lawful basis for processing. iTailors processes it on the customer's behalf under the DPA.

5.5. Programmatic access (MCP) and API keys. The customer may issue programmatic access keys to connect the platform to its own tools through the MCP protocol. We store keys only as a hash; they cannot be recovered after issue. The customer keeps them secure, rotates them when appropriate and revokes them immediately if it suspects they have been compromised. Any action performed with a valid key is treated as the customer's action.

6. Third-party integrations enabled by the customer

6.1. The platform includes optional modules that connect to third-party services. Each module is enabled only by the customer, explicitly, and can be disabled at any time.

6.2. Google Drive and Google Sheets. The connection is made through OAuth, in the customer's own Google account. Data exchanged with Google is governed by Google's terms and policies and may involve a transfer to Google in the United States under standard contractual clauses or the Data Privacy Framework to which Google adheres. The customer can revoke access at any time, from the application or from its Google account.

6.3. SPV / ANAF e-Invoicing. The module downloads the customer's invoices from the ANAF Virtual Private Space (SPV) using the customer's qualified certificate. The customer is responsible for the validity of the certificate and for its right to use it. iTailors does not submit documents to ANAF on the customer's behalf.

6.4. Tender Radar (SEAP/SICAP). The module reads public notices from e-licitatie.ro, including the contact details of contracting authorities, which are public information. The rules in section 4.4 apply.

6.5. Messaging channels. The WhatsApp, Messenger and Slack connectors are enabled only by the customer, using the customer's own accounts; by default only the in-app chat and the embeddable assistant (iframe) are active. When the customer connects a messaging channel, messages exchanged through that channel are also subject to the channel provider's terms.

6.6. iTailors is not responsible for the operation, availability or changes of third-party services, nor for the consequences of their interruption.

7. Data and confidentiality

7.1. The processing of personal data is described in the Privacy Policy. For personal data within Customer Content, where the customer is the controller and iTailors the processor, the DPA applies and forms part of the contract.

7.2. Data is hosted on Amazon Web Services infrastructure in the eu-central-1 region (Frankfurt, Germany). AI models run in AWS regions within the European Union. In normal operation no data is transferred outside the European Union or the European Economic Area. The exception is integrations enabled by the customer, as described in section 6.

7.3. Each customer has an isolated workspace: a separate search index, a separate storage prefix and separate data. Users of one customer have no access to another customer's data.

7.4. Mutual confidentiality. Each party keeps confidential the non-public information it receives from the other in connection with the contract and uses it only to perform the contract. This obligation survives termination.

7.5. Customer control. Users can delete documents, memories, entities and conversations directly in the application. On termination, Customer Content is deleted as described in section 11.

7.6. Security incidents. If an incident affects personal data we process on the customer's behalf, we notify the customer without undue delay and no later than 72 hours after becoming aware of it, and we provide the information the customer needs to meet its own legal obligations.

8. Intellectual property

8.1. The platform, including its code, design, the Agentique brand, documentation and all improvements, belongs to iTailors or its licensors. The customer receives a non-exclusive, non-transferable right, limited to the term of the contract, to use the platform for its internal business.

8.2. Customer Content remains the customer's. iTailors receives only the non-exclusive licence needed to host, index, process and display that content for the purpose of providing the Service, for the term of the contract.

8.3. The customer may use AI Output produced from its Customer Content without restriction from iTailors, within the limits of the law and of third-party rights.

8.4. The customer does not copy, decompile, modify or create derivative works of the platform, except where expressly permitted by law.

9. Availability and support

9.1. During the trial the Service is provided "as is", with no availability commitment.

9.2. For subscriptions, during the beta period the service is provided on a best-effort basis, with no guaranteed availability level.

9.3. The platform currently runs in a development (beta) environment and may be unavailable overnight, between 23:30 and 09:00 Romanian time, for maintenance. Planned maintenance is announced in advance, in the application or by email, whenever possible.

9.4. Support is provided by email, at the address shown on the website under "Contact support", on business days. We aim to respond within a reasonable time.

10. Liability

10.1. iTailors' total liability towards the customer, on any ground connected with the contract, is limited to the subscription fees actually paid by the customer in the 12 months preceding the event giving rise to liability. During the trial, when nothing is paid, iTailors' liability is limited to what the law does not allow to be excluded.

10.2. iTailors is not liable for indirect damage, loss of profit, loss of business, loss of data (other than loss caused by a breach of the DPA) or loss of reputation, nor for decisions the customer takes on the basis of AI Output.

10.3. Nothing in these terms excludes or limits liability for fraud or gross negligence, for personal injury, or in any other case where the law does not allow limitation.

10.4. The customer indemnifies iTailors against third-party claims arising from Customer Content, from a breach of section 5 or from use of the platform in breach of the law.

10.5. Force majeure. Neither party is liable for non-performance caused by events beyond its reasonable control.

11. Suspension and termination

11.1. The customer may terminate the contract at any time, effective at the end of the paid subscription period, by notice sent to the support address or from the application. Fees already paid are not refunded for the remaining period.

11.2. iTailors may suspend the customer's access, with prior notice by email or in the application, in case of: late payment; a breach of section 5; a security risk to the platform, to other customers or to third parties; a request from an authority. In urgent security situations suspension may be immediate, with notice following as soon as possible.

11.3. If the reason for suspension is not remedied within a reasonable time after notice, iTailors may terminate the contract.

11.4. Either party may terminate the contract for a serious breach by the other party that is not remedied within 15 days of the notice.

11.5. Effects of termination. On termination, access to the workspace is closed. The customer may export its data before the termination date, and on request we help with the export during the notice period. Customer data is deleted within 30 days of termination, except for data we are legally required to keep (for example invoicing records, 10 years under the Romanian Accounting Law no. 82/1991) and backups, which expire within a further 7 days after deletion.

12. Changes to these terms

12.1. We may change these terms. Changes are communicated at least 30 days before they take effect, by email to the owner or by notice in the application.

12.2. If the customer does not agree with the changes, it may terminate the contract before they take effect, without penalty. Continued use after that date constitutes acceptance of the new terms.

12.3. The current version of these terms is published at https://agentique.eu. The version accepted by the customer and the date of acceptance are recorded when the account is created.

13. Governing law and courts

13.1. The contract is governed by Romanian law, including the Civil Code, Law no. 365/2002 on electronic commerce and data protection legislation (Regulation (EU) 2016/679 and Law no. 190/2018).

13.2. The parties will first try to settle any dispute amicably, within 30 days of written notice. Failing that, the dispute goes to the competent courts of Arad, Romania.

13.3. These terms, together with the Privacy Policy, the DPA and the commercial offer accepted by the customer, form the entire agreement between the parties regarding the platform. In case of conflict, the following order of precedence applies: the DPA (for personal data), the commercial offer (for price and SLA), these terms.

13.4. In case of any discrepancy between the Romanian and the English version, the Romanian version prevails.

14. Contact

ITAILORS - SOFT S.R.L., tax ID (CUI) 48450662, registered office at Calea Aurel Vlaicu, Arad, Arad County, Romania, Trade Register no. J2/1018/2023.

Support and questions about these terms: the address shown at https://agentique.eu under "Contact support".

Operator website: https://itailors.eu.