Frequently asked questions

What Agentique is

What is Agentique, in short?

An AI back office for companies that run on documents. You give it contracts, invoices, scans, spreadsheets and emails; it reads them, answers questions citing the source and the page, fills the data tables you define, runs scheduled tasks, remembers what you tell it and prepares work for you to approve: reports, emails, offer dossiers for public tenders. It works in Romanian and English and is available in the app, on your website and inside your own tools, through the MCP server.

Who is it for?

Small and medium-sized companies and public institutions where a few people move information between documents and systems every day: accounting and back office, logistics, construction, services, agencies, town halls. If your week includes “look it up in the folder”, “put it in Excel” and “check whether we qualify”, Agentique is for you.

How is it different from a chatbot?

A chatbot forgets your files when you close the tab. Agentique keeps a permanent library, answers only from your documents and says when it cannot find the answer, cites the document and the page every time, remembers information across conversations, manages structured data tables, runs tasks on a schedule and asks for your confirmation before any sensitive action. It is a colleague who knows your archive, not a text box.

Which languages does it work in?

The interface and the answers are in Romanian and English. Documents can be in any language: a Romanian contract, a German invoice, an English specification. Ask in Romanian and the answer comes in Romanian, with correct diacritics, even if you type without them.

Where is it available: app, website, phone?

Today, in the web app, on any device, and inside your own tools, through the MCP server (Claude, Cursor or any other MCP client). A web assistant embedded in your own website, WhatsApp, Slack and a public API are set up on request, based on an offer.

Documents and answers

Which files can I upload?

PDF, including scans, Word, Excel, XML invoices, plain text and images, even a photo of a paper document taken with your phone. A zip archive is unpacked and every file in it becomes a searchable document. Practical limits: 50 MB per file and 100 files per archive. Files it cannot use, for example an installer or a video, are listed by name so you know exactly what was skipped.

Does it read scanned pages with stamps and signatures?

Yes. Scanned pages go through optical character recognition performed directly by the AI model, which handles stamps, signatures, handwritten notes and dense tables. The upload shows its progress page by page, and a twelve-page scanned leasing contract with a 72-row payment schedule comes out with every row and every total.

How do I know an answer is right?

Every answer names the source document and, for paged formats, the page number, so any statement can be verified in one click. When the answer is not in your documents, it says so instead of improvising. The official source remains the cited document, not the generated text.

Does search work without diacritics or with typos?

Yes. “plati intarziate” finds “plăți întârziate”, and a misspelled supplier name is still matched. Search combines meaning with keywords, then the AI re-ranks the results, so you can phrase the question the way you would ask a colleague.

Can it produce files: reports, tables, emails?

Yes: a PDF report, an Excel spreadsheet, a Word draft, the translation of a document, an email ready to send. It reads the sources, does the calculations and puts the result in a real file you can forward as it is. Sending the email or changing a record always waits for your confirmation.

What do I do with my existing archive, hundreds of old PDFs?

Send it as it is: a zipped folder, a drive export, the archive a client sent you. At setup we migrate it together, classify it and check the first answers with you. Large or unusual archives, such as an export from an old ERP or a mailbox, are handled on request, as part of the initial setup.

Tables, memory and automations

What are the data tables?

Structured records you define in natural language: suppliers, contracts, vehicles, employees, certificates, whatever your company tracks, with the columns you want. The AI fills them from the uploaded documents and updates them as new documents arrive, so the Excel sheet someone used to maintain by hand now fills itself. Everything exports to CSV, at any time.

What does “memory” mean here?

Tell it once and it is remembered in every later conversation: a supplier changed its bank account, a client is always invoiced in euros, a county you no longer serve, a correction to something it got wrong. You see the memory in the app and edit or delete it whenever you want.

What can an automation do?

A multi-step task described in natural language and run on a schedule or triggered by an event: a summary of the new documents every Monday at 08:00; the list of contracts expiring in the next 30 days; an alert when an invoice passes its due date; a weekly report sent to the accountant. You see, edit and stop any automation from the Automations page, where you also find the history of every run.

Does it act on its own or ask for your confirmation?

Reading, searching, filling tables and drafting happen automatically. Any sensitive action (sending an email, deleting a document, changing a record, transmitting a document to a third party) stops and asks for your confirmation, and you see exactly what is about to happen. Where you want more autonomy for a routine you trust, we configure it together, with clear limits.

Can you build a workflow specific to my company?

Yes. Describe the process the way you would explain it to a new colleague, with the documents involved and the people who approve each step, and we build it together, based on an offer: picking up documents from an email inbox, matching deliveries to orders, month-end closing checks, a reminder chain for unpaid invoices. We start with what you do every day.

e-Factura, integrations and MCP

How does the e-Factura (SPV) connection work?

Through a one-time ANAF authorisation with the company’s qualified certificate, done together during the initial setup. From then on, incoming e-invoices are retrieved automatically several times a day and go through the same reading, classification and extraction process as manually uploaded documents: totals, due dates, suppliers and invoice lines become answers and rows in your tables.

Does it connect to my ERP, CRM or accounting software?

Yes, in two ways. Through the MCP server, any system that speaks the protocol can read from and write to your workspace today. For specific systems (SmartBill, Saga, HubSpot, Odoo or the API of your own software), we build the connector together, based on an offer, starting with the one you use every day. Google Drive and Google Sheets connect from the settings.Integrations and channels

What is the MCP server and who is it useful for?

Every workspace exposes a Model Context Protocol endpoint with a set of tools: search, documents, memory, data tables, calculations, Google Sheets and Drive, e-Factura status, report generation and public tenders. Your developer, or your own Claude or Cursor, connects to the endpoint with an API key and works on the same documents you see in the app. Keys carry read or write scopes and usage limits, and destructive actions are not reachable through an API key.The MCP server, for developers

Can I use only the data extraction, as a service for my own system?

Yes. You send documents and get structured records back, through the MCP server or a connector, in the database structure you need: contract schedules, invoice lines, certificate expiry dates. Reading the entire scanned leasing contract mentioned above cost under 2 lei, so a price per document is easy to set.

Can it send and read emails?

It drafts and sends emails, with your confirmation every time. Reading a shared mailbox, so that attachments and requests enter the library automatically, is configured on request, based on an offer, with the rules you set.

Public tenders

The tender module has its own page, with the market figures, four example companies and one verdict shown in full.

Which sources does the tender radar watch?

Today, advertising notices and direct acquisitions on SEAP (SICAP), EU-funded contracts included, filtered on your CPV codes, counties and value range. On request, based on an offer: the competitive procedures of EU-funded private buyers and the notices institutions publish on their own websites. The large procedures with a contract notice come next.The tenders page

What is an advertising notice on SEAP?

The notice through which a contracting authority requests offers for a direct acquisition, below the tender thresholds. Deadlines are short, sometimes two or three days, and the offer is often sent by email or on paper. For a small company these are the most accessible public contracts, provided you see them in time.

Does Agentique submit the offer for me?

No, never automatically. Agentique finds the notice, reads it, tells you what you can prove and drafts the dossier. You decide whether to bid, then read, sign and submit. The decision is recorded with your name and the date.

What does the offer dossier contain?

The buyer’s forms, reproduced one to one; the cover letter and the table of contents; the technical proposal, with its conformity matrix; the financial offer, with the price table; the required declarations (for EU-funded procedures, including DNSH and beneficial owner); the clarification email; and a checklist of the few items only a person fills in. All as editable Word files and PDFs.

How does it establish that I meet a qualification requirement?

A requirement is marked as met only when a document in your library proves it: the ISO certificate, the balance sheet, a delivered contract with its acceptance report, a CV. The verdict names the document. An expired certificate is not taken into account, and what cannot be proven stays “unknown” until you upload the document.

Do I have to fill in forms with the company’s data?

No. Drop the registration certificate, the balance sheets, the certificates, the delivered contracts and the CVs into the library, and the company file is built from them automatically. The page shows what is missing and what expires; when you add a document, the open verdicts are re-read.

What does it cost and how do I start?

Send us the CPV codes you cover and the county you work in, and we’ll send you a written offer. Once you accept it, we set up the radar together and the first digest arrives the next morning. You pay a subscription, not a consultant for every dossier.

The web assistant for your site

What is the web assistant?

A chatbot you embed in your own website. It answers visitors exclusively from the documents you make available to it, cites the document and the page, and says when it does not have the answer. It replies in the language of the question, Romanian or English. Visitors need no account and are not asked for personal data. It is designed for public institutions and for companies with a lot of published documentation.The web assistant page

How is it installed?

You receive a code snippet and add it to the pages where you want the assistant to appear. The documents it may use live in a dedicated workspace that you control: add a document and it can answer from it, remove it and it no longer uses it. Once you accept the offer, we set up the assistant together with your team.

What does it never do?

It does not browse the internet, does not take decisions or issue approvals in your name, does not file requests and has no access to your internal systems. Visitor conversations are kept for 30 days, for technical support and for your own review, then deleted; earlier on request.

Can it match the look of my site and my tone?

Yes. Colours, position, greeting and the note shown to visitors are configured for you, and the tone of the answers follows the instructions you give it: formal for an institution, plain for a shop. Changes are made together with us, without further work on your site.

Security, data and GDPR

Where is my data stored?

On Amazon Web Services, in the eu-central-1 region (Frankfurt, Germany): files, database, search index and application servers. In normal operation nothing leaves the European Union. The only exception is optional: if you connect Google Drive or Google Sheets yourself, that data goes to Google.

Are my documents used to train AI models?

No. The models, Anthropic Claude and Amazon Titan, are called through Amazon Bedrock, in AWS regions inside the European Union. Bedrock does not use prompts or responses for training and does not pass them to Anthropic; AWS may keep them only for automated abuse detection, inside the same EU regions. We do not train models on customer data and we do not sell data.

Anthropic and Amazon are American companies. Does my data leave the EU?

Not in normal operation. Anthropic makes the Claude models, but through Amazon Bedrock they run on AWS servers in EU regions, and Anthropic never receives your data. Our contract is with AWS EMEA SARL, in Luxembourg. Because Amazon is an American company, it is subject to US law, which can in principle require it to hand over data it holds even when that data sits in Frankfurt; the same is true of any cloud provider based in the US. If your organisation cannot use an American provider at all, the private installation, set up on request, runs an open-source model on your own servers, with no AWS and no Anthropic.

How is my company’s data separated from that of other customers?

Each workspace has its own search index and its own storage prefix; a question asked in one company can never return a document from another. Access inside the workspace is role-based (owner, admin, member, viewer), with invitations by email. API keys are stored only as hashes.

How is the data protected?

TLS in transit; at rest, files in S3 with server-side AES-256 encryption, an encrypted database, and application secrets protected with AWS KMS. Backups stay in the Frankfurt region. Technical logs are kept for 7 days. The platform uses no Google Analytics, pixels or other third-party tracking scripts.

Can I delete my data? What happens when the contract ends?

You can delete documents, memories, tables and conversations from the app at any time. On request you receive a complete export, in JSON (and CSV for tables), within 10 working days. When the contract ends, workspace data is deleted within 30 days and backups expire 7 days after that, except for the documents the law requires us to keep, such as invoices.

Is there a GDPR data processing agreement (DPA)?

Yes, published and applicable to every customer, with the list of subprocessors, security incident notification within 72 hours and the assistance we provide for data subject requests. Requests about personal data are answered within 10 working days.Read the DPA

Can I have a dedicated environment or single sign-on (SSO)?

Yes, on request, based on an offer, for institutions and larger companies: a dedicated environment in the same EU region, sign-in through your identity provider, custom retention periods and a signed contract with the clauses your procurement procedure requires. We define them together in the first conversation.

Can Agentique run on our own servers or cloud?

Yes, based on an offer: in your own AWS account with Claude models, or on your own servers with the on-premise edition (version 2026.10.04), which runs open-source models on the server’s processor, fully offline if needed. Claude itself runs only in the cloud, so on your servers an open-source model does the work; on request, the hybrid setup sends only the question and the relevant passages to Claude, through Amazon Bedrock in the EU.See the deployment options

Pricing, offers and getting started

What does it cost?

Every engagement starts with a written offer, priced according to what you automate, the volume and the modules you use. You ask for it, we send it, and the work begins once you accept it. There is no public price list. Custom connectors and the tender module are part of the same offer or of a separate one.

How do I start?

You tell us what you want to automate, on the Request an offer page (with the offer assistant or the form) or by email, and we send you an offer. Once you accept it, you receive the invitation code for your account and we set up the workspace and the first documents together, then the larger migrations and the connectors, with direct access to our team throughout.

Do I need technical staff?

No. Uploading takes a click; asking questions, defining a table and describing an automation are done in natural language. A developer is only useful if you want the MCP server or a connector to your own software, and even then we do most of the work together with them.

Who is behind Agentique?

ITAILORS - SOFT S.R.L., a software company in Arad, Romania. We look after every customer personally, and our thesis on the work between systems is published on the blog.Our mission